I had submitted a trouble report to WD supporet a short while ago. It had to do with the fact that when my WDTV Live is idle for some time it loses it’s network connection. They told me to do this:
1. Push the hardware reset button on the unit.
2. Go into the setup menu and select the item that resets all your settings back to default.
3. If all above doesn’t work, revert to a previous firmware version.
This is the most stupid response from a support engineer that I have ever heard. It’s like they don’t have a clue so try all these things and maybe one of them will work.
If this is an example of WD support I should just get an RMA from Amazon a return it. By the way, my response said as much.