My passport

hello, I need some info on how to access " my passport". I had to re-install my OS software (windows 7) and now I can’t get into my external hard drive to retrieve my data. WD smartware will not install again on my laptop. What can I do to retrieve my data? I have the 500GB

Hello,

Make sure that your computer has all the windows updates and Java is up to date.

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Make sure your netframework 3.5 and Adobe Flash are also up to date.

Joe

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