hello, I need some info on how to access " my passport". I had to re-install my OS software (windows 7) and now I can’t get into my external hard drive to retrieve my data. WD smartware will not install again on my laptop. What can I do to retrieve my data? I have the 500GB
Make sure that your computer has all the windows updates and Java is up to date.
Make sure your netframework 3.5 and Adobe Flash are also up to date.