My Passport X - 2 TB - Only shows as a Device

I have a 2TB Passport X that I have been using for my xbox for games. However today I safely removed all the information using the xbox on it and decided I wanted to use it for Media instead.

Upon plugging it into my computer the drive will not show up under Drives. When I go into my device manager I see the drive, and it shows up under devices. It also shows up for me to safely eject the device. I need to reformat the drive so that I can put all of my movies on it but I find myself at a loss. Device manager shows that it is working properly and has all of the latest drivers.

I am running Windows 10 Pro with all the latest update.

Hello, mn2hughes

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

http://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support