My Passport working fine on TV but not on LAPTOP/PC

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I think your device operate at USB 2.0 speed not USB 3.0
Did you partition your drive? It seems like your 500GB is only 155GB. The other thing is, it is almost full. It might takes awhile for the computer to index the drive before you use it. Leave it plug in to your computer and wait for couple hours or over and try to click on it again. From the serial number it looks like to drive is about 8 year old.