I am having a similar problem. The files in my WD passport 2 TB does not show in my windows explorer even after providing the correct password. Strangely, the properties also show only 8 mb as used an 0 bytes of space left. Thankfully, I have been using this disk in one other laptop that I have and it is working fine in the other computer and all my files are showing. Strange!! Any suggestions?
Found the solution to my problem. I right clicked “MY PC” and then “Manage”. In the window, I chose “Disk Management”, then right clicked on “My passport H:” and then clicked on “properties”. In the “sharing”, I allowed sharing and viola!! All my files were there!!
I cant see where is the reply in post 2 or what is the fix, i run Window 10.