My Passport: Window cannot access

Hello I have checked the disk management, it says “Healthy” but it is still stating windows cannot access drive. I have tried on my laptop and desktop, both running on WIndows.

Hi ASW,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support;

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.