My Passport external, using Windows 10 , will not activate when connected via USB. It is not a mounting issue - it will not even start. I have tried other computers and OS and the problem persists. Not sure if this is a cable issue (should not be the problem, no damage etc).
If in doubt, try a different one. (doesn’t have to be any visual damage for a cable to be faulty)
I suggest you to try the below solutions & check if that works:
- Plug the drive into another USB port
- Change USB cable
- Change drive letter
- Reinstall USB controller
- Update WD device driver
- Run anti-virus software
Hope the above solutions helps to resolve the issue.
Thanks @mikes2 and @JoeySmyth.
After trying all of the above and more, I ended up taking the drive to a repair center and it was indeed a physical failure.
Good news all data should be recoverable.
