My passport WDBACX0010BSL model firmware?

So my brother was using my laptop and my passport wasn’t working for him. It wasn’t showing up in My computer but it would in my devices, He thought he could uninstall it and reinstall it, and so he uninstalled it but not he can’t reinstall the firmware and the device doesn’t even show up now.

Hello Zwizzy,

Did he remove the drivers while uninstalling from device manager?

If the drive was uninstalled from device manager you can click on Action Tab located on the menu bar then select Scan for hardware changes in order to make the drive appear on device manager list. However, if the drivers have been mistakenly removed you would need to reinstall the drives. For drivers you would need to contact computer manufacturer.

Also, have you tried changing the USB cable?

Yes he uninstalled the drivers. I tried another cable as well and it didn’t make a difference I’ll try to find my drivers on the Toshiba website.

Maybe you should try contacting WD’s Technical Support about this.

The link below will allow you to call support.