Still no progress despite a lot oftime & effort.
I think I’ll have a go Emailing WD Support.
The whole story so far:-
I have had a 1Gb Passport for only a few months but recently experienced applications freezing and
generally a very slow computer.
After a while I found that Task Manager showed very frequent pulses of CPU activity and the list of
Processes showed a few WD ones even though my Passport was not connected and I was not doing backup
The WD process taking the most CPU time is WDBackUpEngine.exe. This frequently peaked at 50 or 60%.
I put a note on the WD Community but the only suggestion was that I should disable AV and Firewall
to see if that stopped the problem. It didn’t.
I couldn’t find any help on Knowledge Base no matter what words I searched for.
But I did type WDBackupEngine into Internet Explorer and got lots of hits most of them pointing to
the WD Community.
Quite a few people had had the same problem for several months and there didn’t appear to be a
solution. Recent Smartware upgrades hadn’t worked. Removing Smartware & re-installing it was quoted
to be a suggested way forward but reports were that it was not a solution.
So I un-installed Smartware. When it had gone, so did the high CPU activity. It dropped to a small
ripple of 4% or less.
I then re-installed using the original copy which came on the Passport.
The high CPU activity came back as before. Constant high pulsing even with Smartware NOT running NOR the
I then went to the Upgrade button on the Home tab of Smartware.
This took me to instructions to upgrade the Firmware and then upgrade Smartware.
All this was taking an aweful long time.I followed the instructions strictly.
The firmware was upgraded to v1.019 (unlikely to affect the problem when the Passport was not
Smartware was upgraded to 1.6.5
And it didn’t make a difference when I turned on Task Manager and saw the same high CPU
I have a Samsung notebook running XP SP3. It only has 1Gb of memory and I was investigating whether
this had slowed my PC down. Yes it can an effect but it is not the major factor. I will be
upgrading soon to the 2Gb maximum.