My Passport Ultra

Hi, myname is Jack

I’m using a my passport ultra and in recent day my laptop (windows 7) can’t read my hdd. itcan only read the WD unlocker. i’ve already tried in other computer. after WD unlocker **bleep** for password and i fill it correctly, it goes up for nothing. can you help me please. sorry for bad english. thanks

Hello, after unlocking the drive go to the disk management window to see if the Passport is recognized there, it is possible that some of your files are corrupted. To rule out any possible hardware damage you can also run a DLG test. Check the link below for the steps. 

How to access Disk Management in Windows XP, Vista, 7 or 8 to manage hard drives 

How to test a drive for problems using Data Lifeguard Diagnostics for Windows 


I have a same issue with my wd passport. I did the DLGDIAG test and the quick test failed. Please see above for the results now how do I proceed.

I got the following error message

If the drive is still in warranty contact WD about a replacement.


I have about 100 GB data in the passport. How do I retereive these information.