I’m using a my passport ultra and in recent day my laptop (windows 7) can’t read my hdd. itcan only read the WD unlocker. i’ve already tried in other computer. after WD unlocker **bleep** for password and i fill it correctly, it goes up for nothing. can you help me please. sorry for bad english. thanks
Hello, after unlocking the drive go to the disk management window to see if the Passport is recognized there, it is possible that some of your files are corrupted. To rule out any possible hardware damage you can also run a DLG test. Check the link below for the steps.