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My Passport Ultra USB 3.0 will not work

I haven’t used this device for some time and am trying to backup my PC. I set the backup plan but it will not backup. I’ve tried the BACKUP NOW selection, but it won’t backup. Any ideas on what is wrong. Should I use the Passport just as an external drive and copy everything manually? Thanks for your assistance.

Hi Thomola,

We would like to inform you that you can create a backup on WD My Passport using WD Backup software, for more details kindly refer to the following KBA article mentioned below:

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