My passport ultra not working

Hi there!
When i plug my passport ultra to my laptop, i can hear its working sound, but it cannot be shown in my computer. After around a minute, i hear the unplugging sound then the plugging sound then the following msg appear “the last usb device you connected to this computer malfunctioned and windows doesn’t recognize it”
What can i do?

Hi Mergho,

You should follow the steps provided in below article in this concern.