WD Community

My passport ultra Not work!

WD My Passport 0820 Serial [[Deleted - Trancer]]
Copy files to My passport ultra is VERY  VERY VERY SLOW and stop working in all time and now I lost all my all data.
Support tell me use lifeguard tools to write zeros it. Why???

My data is improtant. I cant trust WD anymore

Hello,

If you need the data on the drive I recommend you use a data recovery software. If this does not work then you need to contact a data recovery company in order to recover your data.

Data Recovery

to understand what the issue is with your drive and what it takes to recover data from it you may want to watch this

too many bad secotors.jpg

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.