My Passport Ultra not seen by WD Drive Utilities

When I click on the icon for WD Drive Utilities, I get a window response that says “Attach a supported WD drive”.

The Ultra is backing up so the computer does see the drive. What should I do?

Hi AlanK,

You can refer below KBA in this concern:
https://support.wdc.com/knowledgebase/answer.aspx?ID=15133