I have been using my 1 TB My Passport Ultra on my Xbox one for almost a year at this point. Often using it as a sort of “compact transportation device”, so that i could play those games that i have downloaded onto the hard drive on other Xboxes without having to download those games internally.
Recently, as of two days ago, my xbox has not recognized the hard drive as being plugged in, i have tried everything on xbox’s troubleshooting site, sat through 3 different support agents, reformatted my external hard drive multiple times, made sure I was on file system NTFS, reset the xbox to factory (keeping the games installed), tried on multiple xboxes, etc. Nothing seems to be working. It seems however that xbox is the ONLY system that doesn’t detect the drive, when i plug it into my PS4, it immediately asks to reformat, whereas on xbox i stare at my screen blankly hoping that it picks it up and that i don’t have to buy another External Hard Drive.
Please help me.