My Passport Ultra is shown as offline in WD Back Up Plan

I have erased all files on My Passport Ultra and downloaded new software. When I go into my WD Back Up Plan the WD is offline even though it is plugged in. My Passport is viewable in the file manager as G:. In the Disk Management I can see it to be Ok (Active and Primary Partition). I am running Windows 8. Any ideas of what to do?

Hi LMik27,

You can have a look on this KBA in this concern.

Hi Brandon

The link, you provided, does not work…

Brandon.P skrev den 10-04-2018 20:31:

There is a full stop “.” after the link,due to which this link is not working. Now you can refer this link as mentioned below: