My Passport Ultra is shown as offline in WD Back Up Plan


#1

I have erased all files on My Passport Ultra and downloaded new software. When I go into my WD Back Up Plan the WD is offline even though it is plugged in. My Passport is viewable in the file manager as G:. In the Disk Management I can see it to be Ok (Active and Primary Partition). I am running Windows 8. Any ideas of what to do?


#2

Hi LMik27,

You can have a look on this KBA in this concern.

https://support.wdc.com/knowledgebase/answer.aspx?ID=15137.