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My passport ultra is not working

Please help ! The name of the hard disk become Local Disk (G:) in My Computer, and when I go to Devices and Printers to see the properties it says “the process hosting the driver for this device has terminated” as I cant eject my hard disk I then remove devices through Devices and Printers and unplugged it. I have no idea what to do now as I can’t even format my hard disk and don’t know how to send for replacement too…

800-275-4932

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