WD Community

My Passport Ultra does not open in Windows 10

I plug the USB into my surface Pro brick, the light comes on and flashes on the Passport, but i does not show up on the Windows File Explorer

Replying to my own post-I ran WD Drive utilities, and My Passport passed the “Run Drive Status Test”, passed the “Quick Drive Test”, and for the “Complete Drive Test” I get a message that the Complete Drive Test failed". What does that mean?

Hi @dunk01,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.