My Passport Ultra- application not started from drive

Hello, I’ve cleaned my disk recently with WD software and wanted to install SmartWare on drive, but when I did everything what is in instruction from WD website I get this message “application not started from drive”. I’ve tried to update firmware, installed SES driver, all of WD programmes and updated them but still can’t install it. Anyone knows how to solve this problem?


Can you please share the model number of your drive? Also, on what OS are you trying to install Smartware?

It’s Win 7 x64 and model number is WDBZFP0010BBK.