My Passport Ultra 4TB - Missing a bunch of SMART Attributes

[ndro]

Found it only after creating my own topic:

ULTRA and ULTRA FOR MAC 4TB incomplete SMART

I bought two external 4TB Ultra drives within last six weeks (a “normal” and a “for mac” model, both old style - WDBBKD0040BBK, WDBCGL0040BSL). In both cases from SMART I can only view 4 attributes, far less then for my different WD drives (e.g. ULTRA 3TB with 17 attributes). I cannot read e.g. “power on hours” or “power cycle count”. WD-support confirmed that this SMART-data is incomplete. I already returned my first copy and am going to return the second. The question is if it’s worth another…

So yes, I’ve experienced the issue too, on two 4TB drives.

Could you resolve it? Have you had at least one 4TB ultra drive with more attributes?