I have tried to look the solution why the firmware update failed. First, Using Windows Xp and the USB drive can be detected as unknown (alien). SES drive will not help. Try using MyPC drive software will give information as unknown usb device toothen that software guide me to google. When you klik google, it showed no link for update.
Exactly problem I can see by using this http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe
Try to attach my passport studio HDD into windows OS then seeing the code of chipset there including manufacture of that chipset. By reading the coding, I know why the firmware uploaded make my new Passport studio fail detected by my mac. Hope WD technical person can investigate of this and launch the new firmware to repair my new passport studio.
Here is mine after update .
Current Config Value: 0x00 -> Device Bus Speed: High
Device Address: 0x02
Open Pipes: 0
*!*ERROR: No open pipes!
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x0928 = Oxford Semiconductor Ltd.
wTotalLength: 0x0012 -> Validated
bmAttributes: 0x8C -> Bus Powered
MaxPower: 0x00 = 0 mA
bInterfaceClass: 0xFF -> Vendor Specific Device
*!*CAUTION: This appears to be an invalid bInterfaceSubClass
*!*WARNING: must be set to PC_PROTOCOL_UNDEFINED 0 for this class
*!*ERROR: 0xFF is the prerelease USB Video Class ID
Is that right firmware provided by WD for uploading?