I’m facing a problem with my device. It was working well and suddenly stopped to work.
When I plug it into the USB port (no matter the operating system), I see the light on, the drive running (vibrating), the autorun doen’t shows up anymore, I hear the Windows sound but the drive doesn’t show up in My Computer or even in Explorer. Various things freeze on the computer and immediately start working as soon as the drive is unplugged (e.g., driver manipulation through device manager, Windows Task Manager, etc.). I tried Western Digital Data LifeGuard Diagnostics, but the utility freezes my computer until I unplug the drive which immediately allows me to work normally with the computer. I tried to re-format but useless (any software will freeze). I tested on multiple computers with similar results. My friend’s drive (exact same model), works perfectly on the same computers I’m doing the tests on. I can see that several people are having similar issues but there doesn’t seem to be a solution posted. I have already contacted WD service and support but they ignored me. I still have the drive guarantee.
Please help me, I don’t know what to do anymore.