WD Community

My Passport Pro Unmotivated Eject?

Hi, I’m thinking of buying the My Passport Pro, however, I read in a review and on the forum here that it gets ejected without any reason or when going into sleep mode. I work in a professional environment so this is not tolerable. Do any of you have this problem or has it been resolved with a firmware upgrade or is there a work-around or list of compatible devices?

I would be very grateful for any tips.

Thanks,

Eric

Welcome to the Community.

If you disable the sleep timer the device should not automatically eject unless the cable is accidentally removed or the USB port deprives the device from power.

Thanks Trancer, you mean the sleep timer of my Macbook or of the Passport Pro?

The WD Passport Pro.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.