Since back 1997, or even before that I purchase Western Digital Drives as I realy find them greate, I had a computer company and all my trade marked PC only came out fited with your Western Digital Drives.
I purchased for myself a “My Passport”, the drive worked like a charm all this time. But the last 2 weeks realy started to make a noise like zing and followed by a clank.
And last week for several hours and reboots of my PC, the drive or di not worked and make a big noise, or worked but it only appeared half the information that was recorded.
I quickly got to the near Staples store, but they only had a Segate drive, which I hate this trade mark since my first bad experience selling my own PCs with my own trademark to a business company and they fail, I have never purchased another Segate for the last 25 years or more. But, they did not had a Western available and because of work inside I purchased the Segate 3Tb external drive (still this drive makes noises also which does not make me happy).
I moved to Portugal, I purchased your product in Southampton United Kingdom, on the move I lost my receipt of purchased on Staples UK.
I looked for the receipt, but I couldn’t find. I registered to use your system for support. I looked to your system waranty check and it terminates this comming 19/08/2013, I am prety sure I purchased in september as a birthday present for myself.
Anyway, could you please help me.
How can you help me before I loose the waranty?
Is there an easier process?
Thanks in advance for your help and support.