My Passport has never worked

I bought a Passport portable storage device a little over a year ago… Have never gotten it to format, so it has never worked. I’ve tried to read all I could find, tried everything, nothing has worked. I would consider myself and intermediate computer person… but I’m at a loss on formatting it, etc.

Hi gaylec,

What error message do you get while formatting the drive? Also, you should try to format the drive using WD Drive Utilities.

Please refer to the link given below for more information on how to download and install the WD Drive Utilities.

NOTE: Formatting is Data Destructive and cannot be undone.