My Passport Go not recognized by WD Discovery

I have just installed a 1 TB My Passport Go on Windows 10.
The disk is seen by Windows File Manager but NOT by WD Drive utilities and WD Backup.
WD Discovery shows it but the only possibility shown under settings is “Eject”.

I checked Windows services and the following 3 WD services (WD Backup Drive Helper, WD Backup Snapshot, WD Drive Manager) are running.

Any idea how to fix it ?


Please refer to the following KBA article: WD Backup and WD Security Don't Detect My Passport SSD or My Passport Go