WD Community

My Passport for Mac

Today when i plugged my hardrive. (2TB) it would read it for a little bit but this window pops up that asks me.  ( WD SECURITY HELPER WANTS TO USE YOUR CONFICENTIAL INFORMATION STORED IN  (i cant mention it here) in your keychain). do you want to allow acces to this item? it gives the choice of deny and allow . but whenever that sign shows up . my hardrive just turns off by itself.is there someone else with this problem?

Welcome to the Community.

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.