My Passport for Mac won't show up


#1

Hi. I have a brand new My Passport for Mac 2TB drive, but It won’t show up. Not in the desktop, neither in Disk Utility. It shows up in WD Drive Utilities app, but I can’t do anything there. I tried to format it on that app but the format process does not advance, it stucks. I tired a different cable, but same problems. I run Sierra 10.12.6, but I also tried on my moms MacBook Air with older OS and its the same problem


#2

How is your WD formatted? Did you check in the recovery mode?


#3

The formar is HFS+. What is the recovery mode or where I can get to it?
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