My Passport for MAC USB 3.0 not seen by WD Disk utility neither by WD Discovery on MAC OSx

Hi there,

Was using two My Passport for MAC USB 3.0 1 TB since a few years without issue. A few days ago one of them was no longer working (probably because I have disconnected it without ejecting it first, my bad). But this is not my issue…

My issue is that I upgraded all WD apps (Disk Utility, Security and Discovery) on the Mac to the latest version, since that, none of both drive are detected by those tools while I can access the drives data from Finder without problem. Disconnected all USB device, reconnected only the drive without success. Now I’m stuck with the tools not working and I don’t have kept the old installer for the previous version I was using.

Tried WD Disk Utility with a Win 10 computer with the same drives and it can see both of them without issues.

macOSx highSierra 10.13.6
WD Discovery 3.0.377

Any idea?

Hi LePrezAtHome,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

The link below will allow you to call support.