My Passport for Mac - Not showing up!

WD External Drives External Drives for Mac
1

Hi all,

New to this community.

I recently (yesterday) bought a new My Passport fo Mac 1tb.

I plugged it in last night and it worked great, backing up my data via Time Machine.

Unplugged it, and now when I plug it in nothing happens.  My MBP won’t recognize it.

Any ideas as to what happened?

Thanks in advance!

2

Hello, did you safely eject it before disconnecting the USB cable? Also avoid USB extension cables or USB hubs. Also open the disk utility to see if it’s recognized there. 

http://wdc.custhelp.com/app/answers/detail/a_id/866

3

Help! This happned to us too. It has been working for over a year, and suddently our Mac won’t recognize it. Tried turning it off and on, unplugging, changing USB ports etc. Disk Utility does not recognize it either. 

Any help???

4

@kc9703

Try using another USB cable, or connecting the external hard drive to another Mac.

5

I am having the same problem with a Mac Book Pro 13 retinna display. USB3 port on left side will not mount the drive. USB on the right works. Drives are ejected properly. I have an open support request with Apple…something odd is happening. ther devices appear to work on left side USB3 port.

6

Try to directly connect the laptop’s power adapter to a wall outlet then try connecting the drive again.