When I run the installation for My Passport for Mac, it shows the countdown while it’s working. Just when it seems like it’s finished, I instead get an error message (see below). I haven’t been able to install it despite multiple attempts and reboots. What should I do? Thank you in advance for your help!
Date/Time: 2010-12-13 23:24:13.450 -0600
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: WD SmartWare
Path: /Volumes/WD SmartWare/WD SmartWare.app/Contents/MacOS/WD SmartWare
Parent: WindowServer [61]
Version: v1.1.1.4 (v1.1.1.4)
PID: 411
Thread: 7
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
Thread 0:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.HIToolbox 0x92e01878 RunCurrentEventLoopInMode + 285
4 com.apple.HIToolbox 0x92e00f82 ReceiveNextEventCommon + 385
5 com.apple.HIToolbox 0x92e00dd9 BlockUntilNextEventMatchingListInMode + 81
6 com.apple.AppKit 0x93286f45 _DPSNextEvent + 572
7 com.apple.AppKit 0x93286b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
8 com.apple.AppKit 0x932808c4 -[NSApplication run] + 512
9 com.apple.AppKit 0x93274820 NSApplicationMain + 573
10 com.wdc.smartware 0x0000385e main + 229
11 com.wdc.smartware 0x00003102 _start + 216
12 com.wdc.smartware 0x00003029 start + 41
Thread 1:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x928585da +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 2:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 com.apple.ColorSync 0x915a96ab pthreadSemaphoreWait(t_pthreadSemaphore*) + 35
2 com.apple.ColorSync 0x915c3ddc CMMConvTask(void*) + 60
3 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 3:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x9283139c +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
4 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 4:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 …romedia.Flash Player.plugin 0x153e0341 memcopy_mmx + 709497
2 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 5:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 …romedia.Flash Player.plugin 0x152a7572 0x14f18000 + 3732850
2 …romedia.Flash Player.plugin 0x152dee68 Flash_EnforceLocalSecurity + 124992
3 …romedia.Flash Player.plugin 0x152a781c 0x14f18000 + 3733532
4 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 6:
0 libSystem.B.dylib 0x90024407 semaphore_wait_signal_trap + 7
1 …romedia.Flash Player.plugin 0x152a7572 0x14f18000 + 3732850
2 …romedia.Flash Player.plugin 0x152dee68 Flash_EnforceLocalSecurity + 124992
3 …romedia.Flash Player.plugin 0x152a781c 0x14f18000 + 3733532
4 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 7 Crashed:
0 …romedia.Flash Player.plugin 0x152bd9e0 NP_Initialize + 12066
1 …romedia.Flash Player.plugin 0x152be549 NP_Initialize + 14987
2 com.eltima.FlashInApp 0x004a2196 -[ESNetscapePluginView invokeFunction:withArguments:] + 430
3 com.eltima.FlashInApp 0x004a6211 -[ESFlashView callFunction:] + 51
4 com.wdc.smartware 0x00008ec9 -[ApolloController configureIBOFlashView:] + 239
5 com.wdc.smartware 0x000087a1 -[ApolloController ecoSystemUpdate:] + 43
6 com.wdc.smartware 0x000381a9 -[EcoSystemController updateView] + 6387
7 com.wdc.smartware 0x00035f57 -[EcoSystemController refreshDriveInventoryAndUpdateView] + 133
8 com.apple.Foundation 0x92842cca __NSFireTimer + 199
9 com.apple.CoreFoundation 0x9082d756 CFRunLoopRunSpecific + 3341
10 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
11 com.apple.Foundation 0x92847c46 -[NSConcreteTask waitUntilExit] + 74
12 com.wdc.smartware 0x00041ea5 -[InstallerController launchTask:] + 5521
13 com.wdc.smartware 0x0000761b -[ApolloController installEverything:] + 2745
14 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
15 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 8:
0 libSystem.B.dylib 0x9003f21f syscall_thread_switch + 7
1 com.apple.AppKit 0x9335e0b2 -[NSUIHeartBeat _heartBeatThread:] + 1399
2 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
3 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 9:
0 libSystem.B.dylib 0x9003f21f syscall_thread_switch + 7
1 com.wdc.smartware 0x0000838e -[ApolloController presentInstallProgress] + 660
2 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
3 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 10:
0 libSystem.B.dylib 0x90047927 semaphore_timedwait_signal_trap + 7
1 …ple.CoreServices.CarbonCore 0x90ce1e60 TSWaitOnSemaphoreCommon + 163
2 …ple.CoreServices.CarbonCore 0x90ce8e40 TimerThread + 87
3 libSystem.B.dylib 0x90023d67 _pthread_body + 84
Thread 7 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x152be4c2 ecx: 0xffffffff edx: 0x16004020
edi: 0x00000000 esi: 0x15f15570 ebp: 0xb02a1458 esp: 0xb02a1430
ss: 0x0000001f efl: 0x00010246 eip: 0x152bd9e0 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037