Last night I was going to backup my laptop using My Passport for Mac. The WD software told me to update my firmware, which I did, and then updated the software itself. Once the firmware was updated my computer no longer recognized the external harddrive when it was plugged in through USB. Although the passport was running, and the light was on, it was not present anywhere on my computer. So I was unable to access it.
My thought is that this was a direct result of the firmware update, and that YOUR firmware update messed up my external hard drive.
Please attempt to resolve my problem,