hi, I got a WD passport essential five month ago, and I use the drive lock to protect my drive. it works well for the five month.
yesterday, while I was watching a movie in my drive, I opened VmWare Virtual Machine and the virtual machine automatically removed my passport essential from my computer, I immediately disconnected it from the virtual machine, but my drive does no work any more. Windows 7 shows that it needs to install some driver for it, but failed for WD SES Driver and Disk drive. the virtual cd in my Computer is wrong as if it does not have any CD disk in it.
the WD SmartWare no longer discover my drive, and when I open the Smartware, it takes some time for it to response. when the SmartWare responses, it asks me to unlock my drive. But I tried my password, it does not work. I’m very sure that the password I tried is the one before my drive went down. When I use WD QuickFormater to try to format it(but I did not), the SN shows there was S0123456789A, strange, isn’t it? How can I do now? I do not want to format my drive cause I have a lot of unbackuped data in it.
