I’m new here, joined up as I’m facing an incredibly annoying problem.
I was recently given a My Passport Essential SE 1TB drive and after following the installation guides I tried to make my first backup. It seems to crash my system without fail after around 10 minutes of backing up data. Initially I used the Smartware software, however I uninstalled this and tried without any software by copy and pasting data - I had the same issue. The only way to resolve is to turn off and reboot the laptop.
I am running a Toshiba Laptop, Windows Vista 32 bit, 2GHz Core 2 Duo, 3GB RAM.
Is there something I am missing that is causing my system to hang up everytime I try to copy data to the drive? I read the knowledge base page about Sonic DLA software causing a similar problem but I do not have this software on my machine.
I have thought about formatting the drive incase any of the problems are due to some sort of Smartware issue. I would like to try and preserve what is on the drive if possible but if this will fix the problem I will not hesitate. I have contacted WD support but as of yet have received no response.
Thanks for any help!