I bought a 700 GB My Passport Essential SE drive a few weeks ago. I intended to use if for backing up the files on my PC using XP.
The drive came with it’s own software – WD Smartware – for managing backup.
This software has caused me no end of problems. Each time I went to use it – my PC crashed.
After a lot of wasted hours trying to troubleshoot the problem – here’s what I found out.
According to the WD help desk – my crashes are caused by conflicts with Sonic DLA which is some kind of CD burner software.
However, I don’t have Sonic DLA.
What they don’t tell you is that the WD software also conflicts with Roxio CD burner software. I found this out by trial and error.
My drive now works – but not really well. It never gets through a complete backup cycle without a lot of TLC. The software also hogs a lot of computer capacity. You can’t really do anything else during a backup – which can take hours in my case.
As far as I’m concerned WD Smartware isn’t worth using. Just plug in the drive and backup using the Windows Backup Wizard. It’s much more robust - and faster.