Hi. I’m actually totally newbie at this. Now before I begin, I just want to say that I’ve extensively read the documentation, instructions, manual, etc. for this device beforehand; but I still do not feel confident that I’ll be using this device properly because I keep running into problems. I have Windows XP by the way.
First and foremost, to install this external hard drive, I know that I must install it via the installer within the device.
Once installation of it is complete, I begin to run into questions/problems.
-For one, the WD Smartware keeps reminding me of an update, which is from October 20. And I bought this recently. I’ve already tried installing that update anyway. However, periodically, the program still reminds me of that update, as if I didn’t do so.
-I’m trying to backup certain files/folders only and this is probably the center of my issue:
I chose to only backup the files/folders I want (as opposed to backing up based on file type). I attempted my first backup, following the instructions I read about. The backup seemed to have went just fine. I then realized that I forgot to include a folder or 2, and files. But I couldn’t figure out how to next make that extra folder get backup into the drive (I still don’t know). I assumed it would back up that folder as well if I were to close and re-open the WD Smartware window.
That’s when more problems appeared. On the right of the backup process, it showed a warning about how certain number of files weren’t backed up successfully. And this number of files kept increasing to like 300, from different locations on my PC. All had the same reason that the drive couldn’t find that file’s location or something. But I didn’t make any changes to any files on my PC. And that extra folder I wanted to back up wasn’t yet backed up.
So I chose to remove the files I put onto the drive, myself, but I couldn’t find out how to do that, either. While looking around for answers, the external drive suddenly went haywire (but that’s a separate problem, altogether).
I’m about to head down to the store for a replacement with my recept, but before I even make use of that replacement, I would really appreciate some help about this:
Does this external hard drive always automatically back up files? Is there any way to make it only back up files when I want it to do so and only additional files I want to add, not just backing up again the files that are already on the drive?
How do I back up only certain files that I want, after having backed up other files in a previous session? Like, all I see is “stop backup”. If I hit that and select the files I want to back up next, then hit “start backup”, it doesn’t do anything. I just basically want to add more files to the drive that I either forgot or may want to add as time goes by.
Why is this error about not backing up files successfully popping up, when it’s definitely inappropriate for the situation?
If I want to delete certain things only, that I’ve put on the drive myself, how do I do that?
Thanks! I really want to have a positive experience with this product.