I have a My Passport Essential that was dropped recently.
The unit turns on and I can hear it spinning (no clicking sounds) but the drive is not recognized on the computer.
I tried wiggling around the cable. It was recognized but as the driver was loading I got a message that the unit was disconnected. Couldn’t get it to work again.
Is this just a bad connection with the cable or the USB port in the unit? I am hoping it is still recoverable.
Any help would be appreciated.