My Passport Essential 500 GB is not recognised on any computer, PC or Mac, that I use.
The device had been working, but I was switching it between Mac and PC. Whilst on the PC, I tried to open one of the files and it would not open, error messages appeared after I tried to open that particular file. When I restarted the PC and tried to access the device it had disappeared from list of available drivers, I tried it on a Mac and another PC and it was the same issue.
A few weeks ago, the device had been plugged into my Mac, I moved it and the device fell, detaching from its cable and falling to the ground. It was from a low height and hit a wooden floor.
Either the device can be fixed, in which case, my question is, how should I do this or who should I send it to? Alternatively, the device is irreparable and needs to be replaced. It is still under warranty. Unfortunately it has all my files stored on it and there is no backup. It could be that the cable is damaged and might simply need replacing. Worst case scenario is the device will need to be reformatted and I will lose all data on it. Are there any suggestions for retrieving files prior to having to do something so drastic?