I managed to connect the drive without it crashing windows. I said NO to installing the smartware software. Windows found a driver - I didn’t record its name, something like WD USB storage device, something like that, I think the version number was 220.127.116.11.
I worked once, and I transferred one folder of pictures as a test.
Next morning, as I turned the machine on, Windows crashed with the same stop error. Unplugged drive, windows starts fine. Plugged drive in, windows crashed. Repeatedly.
I logged on to microsoft to check for updates (I autoupdate, but I’ll try things) but there were no updates available.
I have checked the pages referred to in post eight, especially answer 1717. These did not help.
This is extremely disappointing and frustrating. I have spent six to eight hours of my time (worth several times the purchase price of this product) trying to make it work. This should be a two minute job.
It is now Sunday afternoon, my time. I will leave this until Tuesday, so as to allow for office hours in different time zones. If there is no answer by then, this overpriced paperwieght is going back to the shop for a refund, and Western Digital will be on my list of brands to never touch again.