My Passport Essential is crashing computer


#1

When I plug in the device, the password screen pops up, but before I can enter my password, the computer crashes leaving a blue screen with "Problem detected . . . shut down to prevent damage to computer . . . "  Should I call tech support?


#2

Since there’s been no replies, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en