My Passport Essential cannot be unlocked after installing Universal Shield 4.5

Hi,

  After installing Universal Shield 4.5 (a security software, referring to http://www.everstrike.com/shield.htm), My Passport Essential cannot be unlocked.

  When I connect My Passport to the computer and enter the current password, the external drive letter doesn’t appear (just WD virtual CD can be found).

  Please help me out with this problem.  Thank you.

Hello,

Try to uninstall the software, also you could try to contact the software manufacturer for assistance.

Hi,

  Thank you for your reply.

  I’ve reported this problem to both WDC and the software developer.

  (WDC has no response; the software developer is trying to solve)

  After I unistall the software, My Passport can works as usual.

  However, if possible, I’d like to use both on the same system.