Im not the most computer literate so plz forgive my simpleness:)
I have a MY PASSPORT ESSENTIAL 500GB External hard drive and am wondering why all of a sudden now when i plug it in to the usb on my laptop or PS3 i cannot read any files off of it??
I plug it in to my laptop but it doesn’t show up in ‘COMPUTER’ when selected from the start button from the taskbar under ‘Devices with removable storage,’ yet in the task bar down the bottom right where all the small icons are when i go to ‘Safely Remove Hardware’ it is visable there but only as ‘Safely remove USB Mass Storage Device,’ when previously it would say ‘Safely remove USB Mass Storage Device - Drive(G:)’.
I’ve tried changing the cable that connects it to my laptop, but it still does the same thing. When you initially plug it in it seems to start up with the various noises it usually makes but then it just stops.
All USB Ports on my laptop are working fine and can read various other external drives except this one…
Is this a common problem??? Have I or am I doing something wrong??? Or im thinking the product may be faulty and may need to take it back to the dealer i purchased it from???
Any informative help would be very greatly apprecited!!!
Thanks very much