Hi everybody,
I bought last week a My Passport Essential 500 Go USB 3.0 and I have some problems to make it working…
It worked only one time, the first time I pluged it in my computer.
Now when I plug it to my computer It doesn’t find some drivers like SES drivers sometimes but or windows says me the HDD is unpluged although it is.
I think it is not a driver pb because it worked the first time I plugged it to my pc…
However I moved some files which was in the HDD at the beggining and I put them in a folder I created, Is the problem coming from that ?
Please help me…
Nesvic
January 19, 2011, 5:09pm
2
Can you move those files back to the drive, I think that could be the problem. Also have you test your drive using another computer?
Mabkay
January 19, 2011, 9:39pm
3
If you wish to use your drive with WD Smartware, you can download the files that go in to the drive from here:
http://download.wdc.com/smartware/WDSmartWare_PP4R2_1_4_1_2.zip
But I you do not wish to use Smartware but you want to stop Windows asking SES driver, you can download install SES driver from here:
http://download.wdc.com/smartware/WD_SES_Device_Driver.zip
Mabikay - SLK
If you need more info on drive troubleshooting please read this:
http://community.wdc.com/t5/My-Passport-for-PC/How-to-eliminate-potential-problems-on-USB-Powered-Drives-and/td-p/11826
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