I got the Essential 1TB for Christmas. I was very excited! I hooked it up, started the backup process, walked away…everything was great…then I try to use the HD at work and the problems began.
- the mini-USB cable is very loose so if you so much as lightly touch the hard drive or cable, it will loose connection with the computer (very frustrating when you are in the middle of a large data transfer).
This did not make for a useable portable hard drive. I refuse to tape or superglue the cord to the hard drive. I really need a 1 TB portable (reliable) hard drive, but this one wouldn’t do the trick. I have found many reviews online stating the same problem.
I took the hard drive back to Best Buy today and got my money back. I was ready to buy a different brand, but none of them compare in physical size or HD capacity.
So my question is, "Is Western Digital addressing this issue and when will a new version be available to purchase?"
I’ve been a WD customer for years and I can’t believe that a product with this obvious defect made it to market.