My Passport error Drive is not accessible Windows 10 (screenshots included)

[bminee]

Model Number: WDBPKJ0050BBK-WESN

Hello! Can anybody help, please?

Upon connecting to a USB port, the drive E:\ appears for a second in This pc, then immediately disappears again, with it’s connect and disconnect sounds.

I get this

“E:\ is not accessible.
The volume does not contain a recognized file system.
Please make sure that all required system drivers are loaded and the volume is not corrupted.”

followed by

“Windows can’t format E” box.

There is nothing on the disk and I want to format it, but some parts of the system recognize it, others don’t.

my system:
ryzen 5 3600, RAM 16 GB, RTX 2060, one SSD 500GB and one HDD 1TB.

1. It does not show up in This pc, but Disk Manager prompts me to initialize it.

   This error follows: “The request could not be performed because of an I/O device error.

2. Tried in DiskGenius utility, Bad sectors detected

   

   (It’s not 15 TB, visual bug?)

   3.Device Manager has no yellow exclamations

   4. It shows up in Devices and Printers.
      Properties says It’s working properly…

   5. cmd DiskPart recognizes it after a sizeable delay

   

   (again, it’s supposed to be 5TB, not 15)

   6. WD Security, nothing, as it’s not connected IT SEEMS

   7. cmd sfc/scannow repaired some corrupt files. I don’t know what this is, didn’t work.

I am using the original cable that shipped with the disk. I tried to nudge the connecting parts a bit, nothing happens and it’s not loose. I don’t have another at the moment.

I tried:

• Rebooting the pc many times.

• Using three different USB ports.

• Uninstalling and Installing the drivers again in Device Manager. Also Disable and Enable again.

  Automatic and manual install with reboots.

• Disabled this option on all USB ports “Allow the computer to turn off this device to save power”

I’m at a loss. It’s supposed to be brand new.

Is it a faulty disk beyond saving or just a cable malfunction? I’m going to get another cable and try in the very near future.

Thank you for reading, I wish you the best!

[Vegan]

Try using a different USB enclosure

chances are the WD box failed

[bminee]

Thank you for replying!
I have tried, but it’ all the same. I’ll get a new cable soon and try again before returning it.

[Vegan]

Hopefully the disk is fine and that the cable is at issue

[DataWizard0103]

@bminee

Model Number: WDBPKJ0050BBK-WESN

Hello! Can anybody help, please?

Upon connecting to a USB port, the drive E:\ appears for a second in This pc, then immediately disappears again, with it’s connect and disconnect sounds.

I get this

“E:\ is not accessible.
The volume does not contain a recognized file system.
Please make sure that all required system drivers are loaded and the volume is not corrupted.”

followed by

“Windows can’t format E” box.

There is nothing on the disk and I want to format it, but some parts of the system recognize it, others don’t.

my system:
ryzen 5 3600, RAM 16 GB, RTX 2060, one SSD 500GB and one HDD 1TB.

1. It does not show up in This pc, but Disk Manager prompts me to initialize it.This error follows: “The request could not be performed because of an I/O device error.
2. Tried in DiskGenius utility, Bad sectors detected

(It’s not 15 TB, visual bug?)3.Device Manager has no yellow exclamations
4. It shows up in Devices and Printers.
Properties says It’s working properly…
5. cmd DiskPart recognizes it after a sizeable delay

(again, it’s supposed to be 5TB, not 15)
6. WD Security, nothing, as it’s not connected IT SEEMS
7. cmd sfc/scannow repaired some corrupt files. I don’t know what this is, didn’t work.

I am using the original cable that shipped with the disk. I tried to nudge the connecting parts a bit, nothing happens and it’s not loose. I don’t have another at the moment.

I tried:

• Rebooting the pc many times.
• Using three different USB ports.
• Uninstalling and Installing the drivers again in Device Manager. Also Disable and Enable again.Automatic and manual install with reboots.
• Disabled this option on all USB ports “Allow the computer to turn off this device to save power”

I’m at a loss. It’s supposed to be brand new.

Is it a faulty disk beyond saving or just a cable malfunction? I’m going to get another cable and try in the very near future.

Thank you for reading, I wish you the best!

The simplest missing step here is testing the drive outside your system entirely. If this same connect disconnect behavior and wrong capacity shows up on another PC or laptop, that confirms the drive enclosure itself is defective, not Windows 11, drivers, or formatting. Windows is correctly reporting I/O errors, which usually means the USB controller inside the external drive is failing right out of the box. Since it’s brand new and can’t be initialized anywhere reliably, don’t spend more time on fixes. Return or RMA it.