I had backed my files prior to my old computer crashing. I now have my new computer up and working and can’t retrieve my old files. It shows that they’re on the drive because I can see the total, but when I go to the retrieve tab nothing shows up. Any assistance would be great. Thank you very much.
Try enabling show fidden files. If that doesnt do it to a new backup see this thread http://community.wdc.com/t5/My-Book-for-PC/data-restore/m-p/161586/highlight/true#M5703
Thanks for the tip. I don’t see anywhere to show hidden files. I used the link and continued the backup but it still doesn’t show any old files to restore. This whole WD thing is really poor. I should have just used Carbonite or something.