A month ago, I asked for help as My Passport wasn’t reviewing all my computer’s files to see that there are new files that needed to be backed up. At that time, I mentioned that I had :
Successfully updated the "My Passport software for Windows users as found at http://www.wd.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMyPassport&os=win.
I’m running WD version 2.2.1, WD Quick View 220.127.116.11 and WD Drive Service 18.104.22.168
There are 250 GB free on My Passport.
I’m using Windows Vista.
HDKnows (WD Staff) suggested I follow the instructions at the following link:
I did that, and it worked.
HOWEVER, now I’m trying to do another of my periodic category back-ups, and I’m facing the original problem again. (That is, there are new files to be backed up, but My Passport doesn’t seem to recognize this.) I understand that MANY others have this same problem.
Is WD going to provide a PERMANENT solution to this problem, or not?