My passport doeesn't open when i plug in

 It dings when plugged in but isn’t showing up in my computer.It shows up in device manager. my computer and passport are only 6 months old. Yesterday my son plugged in his phone to download music and it dinged but wasn’t recognized either. why?

Are you plugging in direct to the PC or using a hub? It’s not recommended to use a hub or cable longer than the original. A lot of PCs have barely adequet power supplies before you plug in extra accessoried.

Joe

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 Its directly plugged into my computer usb with original cord. It finally showed up this morning. thanks for your help

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