My passport doeesn't open when i plug in

 It dings when plugged in but isn’t showing up in my computer.It shows up in device manager. my computer and passport are only 6 months old. Yesterday my son plugged in his phone to download music and it dinged but wasn’t recognized either. why?

Are you plugging in direct to the PC or using a hub? It’s not recommended to use a hub or cable longer than the original. A lot of PCs have barely adequet power supplies before you plug in extra accessoried.



 Its directly plugged into my computer usb with original cord. It finally showed up this morning. thanks for your help

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