My Passport disconnects frequently - like timing out?


#1

I have a 500G My Passport and a new Macbook Pro. When I connect my external drive, it only stays connected as long as the computer is in active use. If I walk away for 5 minutes, it disconnects and I have to unplug/replug it, enter my password again, etc. It’s incredibly frustrating. Can I do anything about this?


#2

Since there’s been no replies, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en