My passport disconnect by itself while retrieving files

The hard drive of my computer crashed and I got it replaced. Now I want to retrieve the files from my passport. The problem is this: after less than a minute, it stops and an error message appear saying that my passport has been disconnected and the little flashing light goes off, while I didn’t touch anything. It does that either with the retrieving function or manually. I had no problem saving the files. Can someone help me ? Thanks…

Hello, be sure to connect the Passport USB directly to the PC, avoid using USB hubs. You can also try connecting the Passport to another PC to see if the same problem happens.